Exchange and return of proper quality Goods may be accomplished at any time before the ordered Goods are received by the Customer, as well as within the week (7 days) from the date of the receipt. Exchange and return of proper quality Goods is accomplished only if the Goods in question have not been used (worn) by the Customer and if their marketable state, consumer properties, seals, factory labels, original packaging have been kept undisturbed.
Whenever the fact of using (wearing) the Goods or keeping them undisturbed by the Customer might appear to be disputable, an independent examination of the Goods in question is to be conducted.
The Company does not reimburse the cost of the Goods delivery in case of payable shipping.
To arrange the return or exchange of the proper quality Goods the Customer undertakes to: 1.carefully pack the goods in question, 2.check that all component parts, as well as accessories (in full accordance with the technical documentation applied) have been attached, 3.apply the documents mentioned below.
|The List of the Document||The Ways of Return||The Cost of Return|
2. One copy (each) of pages 2 and 3 of the Customer’s passport
3. The commodity check or the cash receipt.
|Using the payable courier services||At the rates specified by the courier service|
|Within CIS and Europe||
2. One copy of the Customer’s passport (ID)
|Using the payable international delivery services||At the rates specified by the international delivery service.|
Please, consider the following:
In case it is not the Customers themselves but their representative, who is dealing with returning/exchanging the Goods, and the application for the return might contain certain Bank details of the Customers which are needed for the sake of returning them their money, the simple form of proxy written by the Customers alongside with the copies of all pages of their representative’s passport are to be applied to the application for the return of the Goods compiled by the above representative.
In case the Customers’ representative who is dealing with returning/exchanging the Goods might present his/her own Bank details (for the sake of returning the Customers their money) in the application for the return of the Goods, the Company will return the money to the representative’s Bank account only if there are the following papers attached to the application for the return of the Goods: 1.the notarized proxy written by the Customer, 2. the copies of all pages of their representative’s passport. The Company won’t accept the goods for return from the Customers’ representative if the notarized proxy written by the Customer is not attached to the application for the return of the Goods.
Return of Improper Quality Goods
By improper quality Goods we mean the Goods having certain defects which prevent the execution of their functional qualities. Therefore, the difference in design elements from the ones stated in the description of the Product on the Company’s Website is not to be regarded as the defect or malfunction of the Product in question.
To be able to return the Good of improper quality to the Company, the Customer is to contact our client relations manager via the Internet: firstname.lastname@example.org.
The Customer undertakes to: 1.carefully pack the goods in question, 2.check that all component parts, as well as accessories (in full accordance with the technical documentation applied) have been attached, 3.apply the documents mentioned above in the present note.
Restitution of Money
In case the Product delivered to the Customer might appear to be of improper quality due to certain production faults or transportation damages, the Customer has every right to return the Product in question or to exchange it for a similar product of proper quality provided that the latter is available in stock.
The Customers’ claim to return them the amount of money paid for the improper quality Goods is to be satisfied within 10 days from the date of presentation of their claim. In case the improper quality Good is returned to the Company, the Customer is to be paid back both the delivery charge and the return postage if the Customer had to pay for transportation. In this case the Customer is to present the original receipt or another document confirming the delivery charge and the return postage of the improper quality Goods to the Company. The period of crediting of funds to the Customers’ account depends entirely on the terms established by their Bank’s regulations.
Whenever the causes of the Goods’ defects, or the possibility that the Goods have been used (worn) or improperly kept by the Customer might appear to be disputable, an independent examination of the Goods in question is to be conducted.
In the case of refusal of the Goods and return of the Goods to the Company through courier or postal services, the money is to be returned to the Customers according to the way of the money return specified in their claim for refund (irrespective of the cash or non-cash method of paying for the Goods in question applied by the Customers at the time of the purchase).
The money may be returned:
1. to the same credit card the Customers (whatever country they might come from) paid for the Goods with,
2. to the Bank account, in accordance with the Bank details specified in the Customers’ (citizens of the RF exclusively) claim for refund,
3. in cash to the Customers (citizens of Moscow and Moscow area exclusively) who might come to the Company’s (LLC “by K.A.S.L”) office, the address being as follows: 8, building 1, Beskudnikovsky Boulevard, Moscow, Russia; the return of the money in cash is accomplished on weekdays from 9 a.m. to 6 p.m. Please, note that before you come to the Company’s office, your phone call to our client relations manager is absolutely obligatory (See the phone number on our Website!).
The money is paid back exclusively to the person whose name is specified in the Customer’s claim for refund or to the Customer’s authorized representative upon his/her presentation of the notarized proxy proving the power of attorney.